All our products are shipped in discreet packaging directly to your desired address by Royal Mail. Wherever possible, we will try to make sure the packaging can fit through the letter box but some medical products are quite large and will not be able to pass through a standard letter box.
We know privacy is a priority for many of our customers. We ship our medication out in plain cardboard packaging.
If our clinicians are happy to process the order and do not need any additional information, orders placed before 3:30pm on a normal weekday will be dispatched that same day.
|Service||Expected Arrival||Flat Fee|
|Royal Mail Tracked 48™||Usually takes between 2-4 working days, including Saturdays. Can rarely take up to 5 days.||£1.95|
|Royal Mail Tracked 24™||1-3 day tracked service. Usually arrives next day*, including Saturdays.||£2.95|
|Royal Mail Special Delivery by 1pm™||Guaranteed by next working day** before 4pm.||£5.95|
*Please keep in mind only orders placed before 3:30pm on normal weekdays are dispatched on the same day. This is to give our clinicians and pharmacy staff enough time to check over the answers to your health questionnaire, issue and pack your medication before it is collected by the Royal Mail. The Royal Mail collects our orders at 1pm and 4pm.
**Guarantee does not include remote Scottish highlands and the British Isles. Delivery to these locations can take longer.
There are two main issues that may delay your order.
All items are sent out via tracked services. You will receive an email once your order has been packed with the tracking number. You can use this tracking number to monitor the journey of your order through the delivery process. Royal mail will also attempt to email and text you on the delivery date to keep you informed about the expected delivery date and time.
A signature is only required if you have chosen guaranteed next day delivery. For all other delivery methods, the post man and post woman will attempt to post your order through the letter box. If your item is too large to go through the letter box, they will leave you a note and attempt a re-delivery.