Rated 4.9

Privacy Policy

Introduction

Total Access Health Ltd. takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of our website and services. By using our services you agree to our use of your data, if you do not agree with any of the terms included in this policy, please refrain from using our services.

This privacy policy applies between you, the User of this Website, and Total Access Health Ltd. (Trading as E-Pharmacy), the owner and provider of this Website. Total Access Health is a company registered in England and Wales under company number 10681825. Our registered address is Total Access Health, The Enterprise Centre, University of East Anglia NR4 7TJ. In accordance with the Data Protection Act 2018, we act as controllers for your data.

This privacy policy should be read alongside, and in addition to, our Terms and conditions of website use and Terms and Conditions of Sale.

In this privacy policy, unless the context requires a different interpretation:

  1. the singular includes the plural and vice versa;
  2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
  3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
  4. “including” is understood to mean “including without limitation”;
  5. reference to any statutory provision includes any modification or amendment of it;
  6. the headings and sub-headings do not form part of this privacy policy.

Scope of This Privacy Policy

Data Collected

We may collect the following Data, which includes personal Data, from you:

  1. Identity information such as name, usernames, identifiers, date of birth, gender;
  2. Contact information such as email addresses, telephone numbers and billing and shipping address;
  3. Health information such as the responses to the online consultations you chose to give and any follow ups with our prescribers. This includes gender, sexual history, medication history, consultation notes (see Special Category Data below);
  4. Technical information such as IP addresses, web browser type and version, browser plugin type and version, time zone, platform and operating system;
  5. Information about user browsing behaviour including page response times, length of visit, errors on pages, page interaction such as scrolling and clicks, and navigation away from pages.
  6. Any phone numbers used to call our customer service;
  7. Financial information such as credit / debit card numbers;
  8. in each case, in accordance with this privacy policy.

This is not an exhaustive list and at times we may need to collect other data from you for the purposes outlined in this policy.

How We Collect Data

We collect Data in the following ways:

  1. data is given to us by you;
  2. data is received from other sources; and
  3. data is collected automatically.

Data That is Given to Us by You

Total Access Health Ltd. will collect your Data in a number of ways, for example:

  1. when you contact us through our website, by telephone, post, e-mail or through any other means;
  2. when you register with us and set up an account to receive our products/services;
  1. when you make payments to us, through our website or otherwise;
  2. when you elect to receive marketing communications from us;
  3. when you use our services;

in each case, in accordance with this privacy policy.

Special Category Data That is Given to Us by You

This includes sensitive information that you give to us by filling of online forms on our site or by communicating with us by phone, email, or in other ways. For example, you provide us with special category data by completing the online consultation questions. The data might include, but is not limited to, ethnicity, general health, other health biometrics, sexual activity and/or sexual orientation, or information relating to genetics.

We rely on your explicit consent to permit us to process special category data that pertains to you, which we need for the purpose of providing preventative or occupational medicine, medical diagnosis, and the provision of health treatment. Such activities are performed in accordance with all regulatory guidelines.

We will use special category data to carry out the obligations agreed upon to in any contracts entered between you and Total Access Health. We will use special category data to enable us to supply you with the information, products and/or services that you have requested from us.

Data That is Received From Third Parties

This is information that we may receive about you from other sources. We work with a select list of third parties (for example information technology sub-contractors, payment, and delivery services, advertising networks, site analytics providers, search information providers, credit reference and identity information agencies, and other business partners) and will notify you when we receive information about you from them and the purposes for which we intend to use that information.

We use LexisNexis to verify our customers’ identities. This is to ensure we comply with GPhC regulations, prevent medication abuse and prevent the use of our service by individuals under the age of 18.

This is not an exhaustive list, and in specific cases, we may need to collect additional data for the purposes set out in this policy.

Data That is Collected Automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

  1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
  2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our Use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

  1. improvement of our products / services;

in each case, in accordance with this privacy policy.

Who we share Data With:

  1. We may share your Data with the following groups of people for the following reasons:
    1. Our employees, agents and/or professional advisors (for example for clinical assessment by our prescribers).
    2. Third party service providers who provide services to us which require the processing of personal data – (For example to help third party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly).
    3. Third party providers that provide services to us that ensure we comply with GPhC regulations -such as identity verification services like LexisNexis.
    4. Third party payment providers who process payments made over the Website – To enable third party payment providers to process user payments and refunds.
    5. advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers but have the right to provide them with aggregate information about our users. We may make use of the personal data that we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
    6. analytics and search engine companies that assist us in the improvement of our site; and
    7. Relevant authorities – To facilitate the detection of crime in exceptional circumstances.

in each case, in accordance with this privacy policy.

Keeping Data secure

Data Retention

Your Rights

You have the following rights in relation to your Data:

To make inquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: hello@E-Pharmacy.net.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to Other Websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of Business Ownership and Control

General

Changes to this privacy policy

Total Access Health Ltd. reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Total Access Health Ltd. by email at hello@E-Pharmacy.net.